New Member
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5 Messages
Apple TV sign in
The Directv app on my AppleTV updated and afterward it required me to sign in. Every time I try it tells me that I'm not using the ID is used to set up this service. How can I find what it thinks is the right ID or how can I establish a new one?
Accepted Solution
BFC
New Member
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5 Messages
2 years ago
I am not exactly sure what single sign in option is, but I went to the TV provider location and signed out. I then restarted ATV and chose DTV Stream as my provider. I was then able to sign in -- using the UserID and password rejected previously. All of our "favorites" have been unmarked but at least we have TV again.
Thanks for the help.
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
What happens if you try to sign in on a PC or other device?
I assume you have DirecTV Stream service, not DirecTV Satellite? Right?
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BFC
New Member
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5 Messages
2 years ago
Stream. I only watch on my AppleTV. I don't have Directv installed on other devices.
I can log onto my account via a web browser, and I would typically make those the same login info.
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BFC
New Member
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5 Messages
2 years ago
Care Code 205.4
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
I'll move your post to the DirecTV Stream Forum.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Care Codes are DirecTV satellite error codes, not DirecTV Stream. Were you a previous satellite subscriber? Using the same account credentials for the DirecTV Stream service?
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BFC
New Member
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5 Messages
2 years ago
Hmmm . . .nope, never satellite user.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
OK! Anyway, the care code represents a DirecTV satellite error, not a DirecTV Stream error. Do you use the single sign in option where it stores the provider? Try deleting it, restart the device, then add it back.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
That's the Apple Single Sign on Option. Great! glad it worked.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello @BFC great to know the issue resolved, and the service is back on track.
In case you need further assistance don't hesitate to let us know.
Luna, DIRECTV Community Specialist
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