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New Member

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2 Messages

Wednesday, March 30th, 2022 1:32 PM

Apple TV constant logon

Over the past few weeks I have had to re-logon to the DIRECTV Stream app virtually every time I click on it across my multiple Apple TV’s. Does anyone else have this problem? I’ve tried resetting my “master” TV provider in the Settings app on the Apple TV but that hasn’t worked. It’s very frustrating since I haven’t had to logon in months and now it requires a username and password each time I want to watch DIRECTV.

ACE - Expert

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6.2K Messages

3 years ago

There was issues for subscribers using Apple's Sinlge Sign-On. Not sure if that still exists or not. Try deleting the provider, logout of th app, reboot. Add provider back and try again.

New Member

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2 Messages

3 years ago

Over the past few weeks I have had to re-logon to the DIRECTV Stream app virtually every time I click on it across my multiple Apple TV’s. Does anyone else have this problem? I’ve tried resetting my “master” TV provider in the Settings app on the Apple TV but that hasn’t worked https://showbox.tools/ https://speedtest.vet/. It’s very frustrating since I haven’t had to logon in months and now it requires a username and password each time I want to watch DIRECTV.

I got this,..

New Member

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2 Messages

3 years ago

I have had the same experience. Extremely frustrating. I have tried restarting, rebooting, virtually anything, but it is still a problem.

Community Support

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254.4K Messages

3 years ago

This is not the experience we want you to have, @Thuestad. Let's work together on a fix.

Let's make sure to clear DIRECTV STREAM app cache and data.

1. From the Apple TV home menu, select Settings, then Apps and Manage Installed Apps.
2. Choose DIRECTV STREAM.
3. Select Clear Cache and Clear Data.

Once you finish this process, we can reset the password.


Let us know how it goes.

Kelly, DIRECTV Community Specialist

New Member

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2 Messages

3 years ago

Does that mean I have to do this on all of the Apple TVs?

Community Support

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254.4K Messages

3 years ago

Please give it a try on one of your Apple TVs to see if it works. Let us know how it goes, so we can explore additional options.

Kelly, DIRECTV Community Specialist


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