2 Messages
Accessing direct tv account on Roku tv
When I access my direct tv app it prompts me to start free trial I already have an account
2 Messages
When I access my direct tv app it prompts me to start free trial I already have an account
Accepted Solution
BBEHC53
3 Messages
2 months ago
Thank you for this information. I changed my credentials, deleted the DirectTV app, unplugged the Roku for 30 minutes, restarted it, added the app back to Roku, and. . . everything works just as it should. I had been vexed by this issue for a week!
Again, thanks for your help.
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Hi, @arict. We're sorry for the trouble. Let's figure this out. We'll send you a DM to further investigate. Joan, DIRECTV Community Specialist
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BBEHC53
3 Messages
2 months ago
I have the same exact experience whether trying to access my DirectTV account from Roku or Firestick. I have a DirectTV streaming account through ATT but every sign-in attempt results in my being prompted to sign up for a free trial or to sign out.
If I do not sign out, then return later to the app, instead of remembering that I have signed it, I am greeting with Welcome, null.
Any help is greatly appreciated.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
When did you activate this subscription? Are your login credentials the same for AT&T and DirecTV Stream?
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BBEHC53
3 Messages
2 months ago
I activated it on 9/14/24 and my credentials are indeed the same for both AT&T and DirectTV Stream.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
You need to use separate credentials. Login to the stream account and change the email.
(edited)
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